DELIVERY & RETURNS
Do we offer international delivery?
Yes, it's possible we can offer international delivery but please call us or email email@example.com. And, of course, all international deliveries need to go through customs clearance, which can sometimes cause delays. Where possible we send all international parcels by Royal Mail International Signed For, which aims to deliver within 7-10 working days. Please note that these delivery lead times are just an estimated time frame and some deliveries may take a little longer due to delays in Customs, which we are unable to predict or control.
How much is international delivery?
The cost of international delivery is dependent on the product/products being sent, the delivery country and the delivery method that you select. Do email with this information and we can generate the delivery costs for you.
How much is UK mainland delivery?
Can I have my order sent to arrive on the same day?
We do offer a same day delivery within the Greater London area. Please contact us on +44(0)2073814652 or email for same day delivery prices.
Courier Same Day deliveries are guaranteed in greater London for orders placed before 1pm Monday - Friday (excluding bank holidays and the period between Christmas and New Year). Any orders placed after 1pm will be dispatched the following day. Our same day delivery service can deliver any time until 8pm on the same day. Unfortunately we are unable to give specific delivery slots.
We will do our best to get your order out on a same day delivery but if, for any reason, we cannot fulfill your order we will let you know as soon as possible. Please note that if no one is available to receive your order the items will be returned to us and any re-sends will be subject to further P&P charges.
We cannot accept responsibility for non-delivery if the recipient is not available to receive the order. If your delivery postcode is not shown and you want delivery within the greater London area please give us a call us and we will get a quote from our couriers for same day delivery.
Where is my parcel?
Royal Mail advise that 95% of the parcels on this service arrive between 2-3 days with the remaining parcels being delivered on the next working day after.
Please note that courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take between four and five days.
Unfortunately we’re not able to take responsibility for any delays on the part of Royal Mail. But if there are any problems, we’ll do our best to let you know as soon as we can. All deliveries are trackable and you will be provided with a tracking code.
If your parcel has still not arrived on time, please email us on firstname.lastname@example.org.
We will raise an investigation with the delivery service to try and locate your order, and resolve this with you as soon as possible.
Will my parcel fit through the door?
The larger items such as gift boxes or a big order in general are too big to be put through the postbox and therefore will require someone at the property to sign for the item.
My order is damaged, incomplete or is not what I ordered. What should I do?
We’re so sorry that your item has not arrived as it should have done. Please contact our customer service team on +44(0)2073814652 or email with your order number and details of the issue and any images if possible and we will get back to you as soon as possible to resolve this for you.
Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us within 24 hours. Depending on the condition we will offer to re-send the items or exchange them. As our sweets and chocolates are perishable goods we do not offer refunds in any other circumstances.
We genuinely want you to be delighted with your order.
Please note: we do our best to ensure that all orders are sent out in perfect condition - we can not accept responsibility for the climatic conditions experienced once the product has been dispatched.