We always hope that your order reaches you in the condition you’d expect.
However if it doesn’t, please contact our customer service team with your order number and details of the issue. It would also be really helpful if you could include some images showing the problem. We can then resolve the problem as quickly as possible.
You can reach our customer service team on +44(0)20 3935 6094 or by emailing us at firstname.lastname@example.org.